Features of adult education in the corporate environment of the tourism and hospitality industry

Abstract

The article is devoted to the study of the features of adult education for employees of tourism industry enterprises and their impact on the introduction of a corporate training system, the formation of programs and the use of relevant teaching methods. In the tourism and hospitality industry, characterized by high competition and dynamic personnel requirements, pedagogically sound corporate training programs that take into account the specifics of andragogy are becoming a critical tool for improving the skills of employees, ensuring the competitiveness of enterprises and creating a unique customer experience. The analysis of modern research highlights the importance of strategically integrating corporate learning into the business goals of the organization, taking into account pedagogical principles, modern technologies, personalization and continuous effectiveness assessment to meet market requirements in the context of digital transformation. The features of the tourism and hospitality industry are described in detail, characterized by customer orientation, high stress, multiculturalism, a wide range of positions, seasonality and dependence on technology. These unique industry features require specialized and adapted corporate training programs and the use of specific training methods. The article provides examples of additional professional education programs that meet the requirements of tourism industry enterprises. Recommendations for an integrated approach to the implementation of corporate training in organizations aimed at improving the efficiency and competitiveness of enterprises have been developed and described. It includes the stages of needs analysis, strategy development, content creation and testing, and training using various methods and resources. An important element is the adaptation of materials to the specifics of the industry, the involvement of experts and the constant evaluation of the effectiveness of training with subsequent adjustments.